We take back
Unused briefcases still in wrap. Unworn belts. Unopened wallets and card holders. Travel cases that have not been packed.
Returns
If a piece needs to come back.
Write to atelier@caimanfield.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Pieces with body oils, rain marks or scuffs from use. Custom-embossed initials. Damage from knives, keys or solvents. Hide that has been oiled further by you.
Marked in transit
Photograph the outer carton, the inner wrap and the piece the day it arrives. Send the pictures with your order note. We replace or refund the damaged item and we cover that freight.
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Ask first
Email us the SKU, what is wrong, and photos if the piece is marked. Do not post it back until we send a return number.
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Pack and ship
Send to UNIT 1208, 12/F, THE CENTER, 99 QUEEN'S ROAD CENTRAL, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay. Use a tracked service.
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Refund
After inspection, usually within 10 working days, back to the original payment method. Exchanges depend on hide stock — we will say so in the reply.
Last updated 4 September 2026 · See also shipping.